Where do you ship to?
We ship to most locations Internationally.
For North American customers, it's best to order via our >>us website.
For customers in the UAE, Kuwait, Saudi and other Gulf nations, please order at www.ivybabies.com
For customers in the UK and Europe, the fastest way to order from us is via www.leosun.co.uk
How much does delivery cost?
Shipping on all orders within Australia costs just $6.95.
Express orders within Australia costs $10. Shipping to NZ is only $12. Shipping on orders to the rest of the world costs $15. This includes tracking.
We offer FREE shipping on all orders over $60!
How long will my parcel take to arrive?
Nationally, we ship using Australia Post. We fulfil orders daily. Orders placed after 12pm will be processed the following day.
Due to Covid 19 related pressures on global logistics, parcels are typically taking 5-18 working days to reach most parts of Australia. Parcels typically take 14 days to reach New Zealand via airmail.
Internationally, we try to ship airmail wherever possible (10-15 working days), but there are a few destinations which ship via sea and they can take 3+ weeks to arrive. Please contact us to determine shipping times to your part of the world.
NOTE: Due to extensive Covid delays across global delivery network it is impossible to guarantee a delivery timeframe.
Do you offer express post?
Yes. Select this option at cart and we’ll ship your parcel via Australia Post Express anywhere in Australia. Parcels to metro areas will typically arrive within 48 hours of leaving our warehouse. Regional areas can sometimes take 3 or more days. We do not offer international express post at this stage.
How can I track my order?You’ll be sent tracking information via email once your order has been packed and dispatched from our warehouse. If you provide your mobile phone number, customers within Australia can also be kept informed of the status of their shipment via text.
Can you guarantee delivery?Unhappy customers make us sad so we track all orders and endeavour to resolve any shipping issues. However we can’t be responsible for stock once it leaves our warehouse. If your stock doesn’t arrive within 4-5 days of your order, get in touch with us using this form>> and we’ll do our best to sort it out.
Can you ship to a PO Box?
No. Please provide a physical address.